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Technical support is the range of services by which businesses provide assistance to users of their technology products such as mobile phones, servers, networks, computers, software products or other electronic systems. In general, technical support services attempt to help the user solve specific problems with a product, whilst also providing training, customisation, or other support services.
Technical support may be delivered over the telephone or online by e-mail, website or a tool where users can log a call / incident. Larger organisations frequently have internal technical support available to their staff for their own computer related problems.
Technical support positions are ideal candidates for offshoring. RemoteResources can provide an almost unlimited supply of qualified and experienced technical support personnel. We are also able to staff operations around the clock. Whatever your needs are, we can provide.
The benefits of offshore technical support employees are hard to ignore. Firstly, qualified and experienced technical support employees are readily available. RemoteResources has a vast number of technical support staff available on our books, or readily in our market. Secondly, offshore employee costs offer huge cost savings to those you are used to paying – around 70% savings.
RemoteResources has engagement models to suit all business sizes. To find out the one that will best suit your business, please click on the tabs below.
The Remote Staffing engagement model is a great option to enjoy Offshore Staffing for the small to medium employers – the likes of Entrepreneurs, Freelancers and Small & Medium Enterprises (SME’s).They may have a smaller appetite for the higher set-up costs associated with other engagement models. As Remote Staffing has little or no set-up costs, it is a popular engagement model. These styles of businesses may start with only one staff member – and then grow to a bigger team as they find their business increases, especially after experiencing the benefits that Offshore Staffing provides.
Businesses that require perhaps a higher number of staff, increased operational control, or have a need for dedicated / separate office space, yet want to retain the characteristics of Offshore Staff, then a Hybrid Captive may suit. It is designed with all the benefits that Staff Leasing and Offshoring provide. The business will enjoy its’ own fully operational and customised office, whilst also incorporating the benefits of Remote Staffing, such as Offshore Staff, operations management and all other support services.
Build – Operate – Transfer
If a business need is to fully own and control their own offshore operation, then a Build – Operate – Transfer engagement offers a logical and cost effective option. This model has the ultimate result of a business owning their own offshore entity, but without the set-up pressures, expenses and risks that would normally face a firm. There are three distinct phases to this engagement model. The first two are driven by the offshore provider setting up an offshore team for the client company, not unlike a Hybrid Captive. However at an agreed time, all ownership aspects of the operation are fully transferred over to the client, which will then own and operate their offshore office.
By filling out a detailed job description, RemoteResources will be able to find the perfect staff you are looking for. It is just like hiring locally. However, the staff will be located in our offices and all of the effort in finding, retaining and managing the staff will be taken care of by us.
Please fill out the form below and we will get in contact regarding your request:
We’d love to help you by answering any questions or assisting you to better understand how offshore employees can help your business. Simply fill in the boxes below and we’ll get connected!