Remote Staffing



Overview Video

 

Remote Staffing

 

Through this model RemoteResources acts on behalf of the client in sourcing, screening and employing offshore staff. RemoteResources will then host, support and manage the client’s offshore staff in our operational offices – as per their specific requirements. The offshore staff will work exclusively to the client on a full time basis. The client has full control over the whole process, from deciding on which staff they choose to hire for their offshore team, right down to how they will be supported and managed. It is just like hiring locally; however the staff will be located offshore and work remotely.

 

As a trouble free method of engaging and retaining qualified and experienced staff, Remote Staffing is an ideal engagement model for entrepreneurs, freelancers and small businesses. Foreign businesses are able to embrace Remote Staffing with just a single offshore staff member and then grow into a full team, at their own pace. With RemoteResources taking care of all assets and support services required, it allows for clients to focus on maximising the productivity of their offshore staff.

 

Remote Staffing gives access to specialised and experienced staff around the world which is typically not available locally. However, considerable cost savings will be achieved by businesses when compared to hiring in their local labour market, with 70% savings being regularly achieved. RemoteResources’ Remote Staffing engagement model enhances the productivity of offshore staff and allows significant cost savings in a non-complicated process. The diagram below explains how your offshore team will be supported by RemoteResources:

 

Your Offshore Operation in Vietnam

RemoteResources Services

Operations Management
The Operations Management Group assists your employees to achieve operational excellence on an exceeding-expectation basis through analysis, engineering, implementation and optimisation of workflow processes. The Operations Management Group will assist you to identify KPIs and metrics whilst driving the overall performance of your offshore team. They also maintain compliance, certification and implementation of best practice.
Recruitment
Our Talent Acquisition team seek out, then attract, screen and hire the very best offshore employees for RemoteResources clients. They are constantly developing their vast talent-team of candidates with the qualifications, experience and ambition essential to be a part of our outstanding team.
Training
Our Training division aims to enable our client offshore employees to reach their full potential. They empower employees with ESL, soft skills, technical and industry specific training. We are also able to facilitate your own training regime. Through the fostering of our team, our strong professional development environment enables us to provide experienced, ambitious and outstanding offshore staff members – all of whom can expect long term personal growth and professional development.
Human Resources Management
Our Human Resources Department takes care of a host of services for the company, such as: remuneration and benefits, company compliance and client specific policies, labour relations, HRMS administration, and human capital strategy. As our greatest asset, we strive to develop our employees and our Human Resources Department ensure all training, support and processes are available to achieve this end.
Finance and Accounting
The Finance Department team will ensure that employee benefits are paid correctly and on time. They also take care of all billings and receipting of funds from clients with accomplished efficiency. Precise internal controls by the Finance Department achieve excellence and mitigation of financial risks.
IT Consultancy
Our IT Support team will assist clients to identify, deploy and manage the very best IT solutions for their offshore team needs. This will include liaising with clients to ensure any special or unique matters are addresses and provided the best solutions. The team is then available to assist with technical support issues, should they arise.
Technical Support
Our Technical Support Department operates 24 hours per day, 7 days per week, and 365 days per year. Our technical support resources include level 1 and 2 technical support engineers, system administrators, and networking specialists.
Premises Management
Our Premises Management function is in charge of locating, engaging, acquiring and managing all premises for RemoteResources and its client's operations. All of our facilities are guarded 24/7 by security guards and we secure our premises using CCTV cameras and network-controlled access devices. We also have a team of janitors and maintenance staff to ensure all our offices are clean and the working environment is of high standard.
Client Assist Services
We recognise the need for highest-quality client service – it is vital for our business and a cornerstone to client satisfaction. To do so, we will provide prompt responses to all client enquiries and communications on a best-effort basis, usually same-day. Furthermore, for visiting clients and prospective clients, we provide an array of concierge services including flight, hotel and tour bookings. Whilst also providing transportation, local guides, golf-outings, and dinner reservations.

Your Company

Operations Management

Operations Management

Your Offshore Staff

RemoteResources Assets

Corporate Entity
RemoteResources has a corporate entity structure that ensures efficient, economical and effective operations for our clients and their offshore employee needs. Client offshore employees are legally employed by us and work in our state-of-the-art offices.
Office Space
Our state-of-the-art offices allow client offshore employees to achieve the best results and work output possible. If necessary, due to client needs, we will arrange for dedicated offices, in a separate location if necessary, to be fitted out exactly to the client specification. Our primary office building is located in one of Vietnam’s new office and residential areas, with an open and peaceful environment.
Office Furniture
We have standardised workstations organised in efficient clusters, allowing for an efficient and pleasant working environment. The furniture is purposely and exclusively manufactured for us and so employees are assured of a quality working area.
Remote Live
Our 'Remote Live Online Management Dashboard and Platform' has been developed in-house with all of the latest communication, collaboration and management technologies integrated within, allowing you to seamlessly connect and interact with your offshore staff. It also allows you to have strong operational control of your offshore staff and operations. Your dashboard is able to be fully customised as per your business requirements, allowing Remote Live to become a powerful tool to streamline your business and workflow processes.
Workstation Hardware
We will provide your offshore staff with all the workstation hardware needed. We are able to fully customise the specifications including multiple monitors, larger LCD screens, upgraded RAM / hard disk space and all other required peripherals or tools. Our standard workstation hardware is PC - however, depending on client requirements, we are also able to provide Mac, Linux or client thin stations.
Workstation Software
The standard package is a Windows 7 environment. Depending on client needs and specifications, we will organise alternative or additional operating systems. Task-specific software can also be coordinated, per client needs.
Networking and Connectivity
We provide high speed redundant internet connectivity to all employees. The system includes comprehensive Internet security measures to ensure data and network protection. We strive to maintain the latest network capabilities.
Servers and Workflow Systems
We provide multiple servers as the backbone to client IT needs. They offer multiple redundancies and are updated as technologies advance. This ensures connectivity remains continuous and so workflow is not interrupted.
Peripherals and Tools
Whatever our client needs, we can coordinate, source and execute the necessary peripherals for their offshore operation. This includes, of course, the typical tools such as printers, scanners, VOIP cameras, headsets, and the like. More complex needs pose no additional problems to solve.


 

Operational Control

 

You will have complete operational control of your Offshore Staff, just as you do your current home-based employees. Your offshore team receives their workflow from you and they complete all tasks as per your instructions. All of the performance metrics, KPI’s, reporting requirements, scheduling, and the like are set up, monitored, reported, and driven with the assistance of RemoteResources – ensuring optimisation on every aspect. Our Operations Management Group will support and manage your offshore staff in the day-to-day operations. They will also be available to assist with any other specific tasks whenever required.

 

Modern physical and virtual infrastructure allows for your offshore staff to work effectively and efficiently in a secure environment. You will be able to monitor their daily work and manage their development with confidence and ease. They will enjoy a safe, comfortable and supportive work environment and although “detached” from your domestic office, will soon become valuable staff members of your overall team.

 

As an important side-benefit, early and on-going communication allows you to form strong relationships with your offshore employees. At the end of the day, you can regard your offshore team as a branch of your company, just as you would any local branch. However, day to day issues and necessary supervision is accomplished by us. This enables you to concentrate on your core business. We will soon become an important partner and take pride in our contribution to your profitability.

 

 

Embracing the Simplicity

 

Your need may be to replace staff who have resigned / retired with new qualified and experienced employees. Or, you may want to grow your team in an expansion phase. Our ‘Remote Staffing’ model is a simple yet effective way to increase your team size with minimal growing pains.

 

Our engagement process takes the pain, hassle, costs and risks out of hiring offshore. During the hiring process, you are able to have as much input as you wish. Many clients leave much of the process up to us, at least in relation to short-listing candidates. The final interviews, client specific tests and assessments can be determined by you, allowing you a full choice of which candidates to hire. Of course, if you wish to leave the whole process up to RemoteResources, you can – thus, making the whole process even easier and simpler. At the end of the day, how much input you choose to have is your choice. We will pick it up from there.

 

After hiring, we will go on to provide all necessary steps and items for the new employee(s) to commence work as soon and as efficiently as is required.

Organic Growth

 

For many clients, a transition from a Remote Staffing team to a Hybrid Captive occurs as a natural progression. It is common for clients to commence their offshore staffing with just one or two employees, under a ‘Remote Staffing’ model. As they see and experience the benefits, they increase the size and functions into their own dedicated offshore team. Soon, many clients realise that a Hybrid Captive has become a better suited to their needs option. It may be that a transition will allow a growing offshore team to become more streamlined whilst enjoying additional efficiency. Or, it may allow for even greater and profitable growth for the business. In these cases, we simply transition their offshore team to a Hybrid Captive model.

 

More comprehensive teamwork is likely under a Hybrid Captive model, as the separate and dedicated office space allows closer collaboration between staff. Clients having dedicated infrastructure, communication and other technologies also increase productivity in a Hybrid Captive model. This may encourage the business to introduce further customisation of their team – or allow an additional sub-department team to then be formed. The diagram below shows the transition from the Remote Staffing model into a Hybrid Captive:

 

 

Controlled growth through offshore incubation

RemoteResources Services

Operations Management
The Operations Management Group assists your employees to achieve operational excellence on an exceeding-expectation basis through analysis, engineering, implementation and optimisation of workflow processes. The Operations Management Group will assist you to identify KPIs and metrics whilst driving the overall performance of your offshore team. They also maintain compliance, certification and implementation of best practice.
Recruitment
Our Talent Acquisition team seek out, then attract, screen and hire the very best offshore employees for RemoteResources clients. They are constantly developing their vast talent-team of candidates with the qualifications, experience and ambition essential to be a part of our outstanding team.
Training
Our Training division aims to enable our client offshore employees to reach their full potential. They empower employees with ESL, soft skills, technical and industry specific training. We are also able to facilitate your own training regime. Through the fostering of our team, our strong professional development environment enables us to provide experienced, ambitious and outstanding offshore staff members – all of whom can expect long term personal growth and professional development.
Human Resources Management
Our Human Resources Department takes care of a host of services for the company, such as: remuneration and benefits, company compliance and client specific policies, labour relations, HRMS administration, and human capital strategy. As our greatest asset, we strive to develop our employees and our Human Resources Department ensure all training, support and processes are available to achieve this end.
Finance and Accounting
The Finance Department team will ensure that employee benefits are paid correctly and on time. They also take care of all billings and receipting of funds from clients with accomplished efficiency. Precise internal controls by the Finance Department achieve excellence and mitigation of financial risks.
IT Consultancy
Our IT Support team will assist clients to identify, deploy and manage the very best IT solutions for their offshore team needs. This will include liaising with clients to ensure any special or unique matters are addresses and provided the best solutions. The team is then available to assist with technical support issues, should they arise.
Technical Support
Our Technical Support Department operates 24 hours per day, 7 days per week, and 365 days per year. Our technical support resources include level 1 and 2 technical support engineers, system administrators, and networking specialists.
Premises Management
Our Premises Management function is in charge of locating, engaging, acquiring and managing all premises for RemoteResources and its client's operations. All of our facilities are guarded 24/7 by security guards and we secure our premises using CCTV cameras and network-controlled access devices. We also have a team of janitors and maintenance staff to ensure all our offices are clean and the working environment is of high standard.
Client Assist Services
We recognise the need for highest-quality client service – it is vital for our business and a cornerstone to client satisfaction. To do so, we will provide prompt responses to all client enquiries and communications on a best-effort basis, usually same-day. Furthermore, for visiting clients and prospective clients, we provide an array of concierge services including flight, hotel and tour bookings. Whilst also providing transportation, local guides, golf-outings, and dinner reservations.

Your Company

Operations Management

Operations Management

Your Offshore Staff

RemoteResources Assets

Corporate Entity
RemoteResources has a corporate entity structure that ensures efficient, economical and effective operations for our clients and their offshore employee needs. Client offshore employees are legally employed by us and work in our state-of-the-art offices.
Office Space
Our state-of-the-art offices allow client offshore employees to achieve the best results and work output possible. If necessary, due to client needs, we will arrange for dedicated offices, in a separate location if necessary, to be fitted out exactly to the client specification. Our primary office building is located in one of Vietnam’s new office and residential areas, with an open and peaceful environment.
Office Furniture
We have standardised workstations organised in efficient clusters, allowing for an efficient and pleasant working environment. The furniture is purposely and exclusively manufactured for us and so employees are assured of a quality working area.
Remote Live
Our 'Remote Live Online Management Dashboard and Platform' has been developed in-house with all of the latest communication, collaboration and management technologies integrated within, allowing you to seamlessly connect and interact with your offshore staff. It also allows you to have strong operational control of your offshore staff and operations. Your dashboard is able to be fully customised as per your business requirements, allowing Remote Live to become a powerful tool to streamline your business and workflow processes.
Workstation Hardware
We will provide your offshore staff with all the workstation hardware needed. We are able to fully customise the specifications including multiple monitors, larger LCD screens, upgraded RAM / hard disk space and all other required peripherals or tools. Our standard workstation hardware is PC - however, depending on client requirements, we are also able to provide Mac, Linux or client thin stations.
Workstation Software
The standard package is a Windows 7 environment. Depending on client needs and specifications, we will organise alternative or additional operating systems. Task-specific software can also be coordinated, per client needs.
Networking and Connectivity
We provide high speed redundant internet connectivity to all employees. The system includes comprehensive Internet security measures to ensure data and network protection. We strive to maintain the latest network capabilities.
Servers and Workflow Systems
We provide multiple servers as the backbone to client IT needs. They offer multiple redundancies and are updated as technologies advance. This ensures connectivity remains continuous and so workflow is not interrupted.
Peripherals and Tools
Whatever our client needs, we can coordinate, source and execute the necessary peripherals for their offshore operation. This includes, of course, the typical tools such as printers, scanners, VOIP cameras, headsets, and the like. More complex needs pose no additional problems to solve.

Remote Managed Office

Your offshore operation will be located in a fully customised office to suit your specific requirements



 

The Concept

 

The concept is quite straightforward and uncomplicated.

 

Until the advent of offshoring, if a business needed additional staff – whether it is to replace employees who have resigned / retired or to facilitate expansion – they typically sourced and hired locally utilising, recruitment agencies, newspaper and magazine advertising, word-of-mouth, and whatever additional methods have been their norm. The business then hired the best available candidate at the price dictated by the local market-forces, with demand for the required staff often out-weighting the supply of suitable candidates in these local markets.

 

Offshoring adds in a solid alternative – and one that is rapidly gaining in popularity due to its many benefits. Your need for new or additional staff remains the same. But an offshore staffing provider, such as RemoteResources, uses its expertise to source staff from regions where specialist qualified and experienced staff are available at a much lower cost and with also a higher supply when compared to local demand.

 

This process is a logical one and ensures you hire the most appropriate and qualified candidate from a workforce that may indeed be vast when compared with your local domestic marketplace. All of this is done with virtually no set-up costs from your side, as we complete the associated tasks, all within our transparent pricing mechanism.

 

Your on-going costs of employment will be a considerable saving to what you would otherwise pay a domestic employee – with a 70% saving being easily achieved. Put another way, you could employ 3 or 4 full time specialised, qualified and experienced offshore employees for the price you would normal pay for just one locally. Our aim is to make the process as simple and logical as possible. We are confident that our involvement will take away a large portion of the time, expense and effort that you are used to devoting to employing new-hires until now.

The benefits of offshore staffing are substantial. Consider the major ones:

 

 

  • Cost savings:
    Personnel costs in Vietnam are substantially less than western countries. Items such as salaries, insurances and benefits are typically a 70 % to 80% saving when compared to western countries. Just consider the impact that these savings could have on your operating profits!

 

  • Enhanced flexibility:
    In the current worldwide economic challenges, you will be able to ramp up your operations rapidly and easily when appropriate – and then contract your team size when your operational needs dictate.

 

  • Access to skilled labour:
    Vietnam has a huge number of available and highly skilled / experienced workers. A great percentage of graduates are from a variety of western colleges and universities, with excellent English skills and high levels of enthusiasm and energy. They are accustomed to carrying out instructions to the letter and are able to work to strict timetables, whenever required.

 

  • Free up your current team:
    Many clients start out by assigning a number of “routine” tasks to their offshore employees, thus allowing their current in-country employees to concentrate on tasks of higher levels, or further develop their important or more creative duties. Everyone wins in this arrangement!

 

  • Efficiency:
    A staffing team on the other side of the world will allow time-zone benefits. You will be able to send off or assign complex tasks at the end of your day and see solutions and completions the moment you arrive at work the next day. Your own customers will certainly enjoy benefits from your increased efficiencies. Once organised effectively, you will see lightning-fast turnarounds of workflow due to time differences.

 

  • Accessibility:
    Modern technology works to maximise your efficiency as well as give you ease of communication with every member of your offshore team. Communicate and collaborate with your offshore staff as often as you need, keeping up-to-date whilst developing healthy working relationship with them.

 

  • Reward your top staff:
    Imagine being able to reward your best staff with a trip to Vietnam. Have them conduct specific training to your team in Vietnam. Incorporate side-trips organised by us for things like golf, city & jungle tours, scuba diving, motorcycle trips and the like.

 

  • Competitive edge:
    Create something that your competitors do not have – a dedicated employee team at considerable cost savings. This will give you an immediate competitive edge over your competition. That has to be a win for you.

Our transparent pricing formula is very simple, ensuring there is no conflict of interest between RemoteResources and our clients. For our Remote Staffing engagement model, we will charge only a fixed fee per full-time employee using the following formula:

 

 

Cost / Month / Employee      =      Direct Employee Cost + Management Fee 

 

 

Direct Employee Costs:

 

The Direct Employee Costs are determined by the client and are openly shared to ensure transparency. The total figure can be broken down per employee into Base Salary, Insurances and Benefits.

 

 

Management Fee:

 

The Management Fee is what makes up the assets, services and support RemoteResources will provide to clients and staff on an on-going basis. These fees are made up of: Operations Management; Recruitment; Human Resources Management; IT Consultancy; Technical Support; Finance & Accounting; Legal; Office Space; Furniture; Equipment; Connectivity; Peripherals; Tools; and our Corporate Entity & Local Presence.

 

 

 

* The total monthly cost is the combination of the above. This is generally around a 70% saving when compared to client’s local equivalent in their home country.

We’d love to help you by answering any questions or assisting you to better understand how Remote Staffing can help your business. Simply fill in the boxes below and we’ll get connected!

 

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